Click and collect is a retail fulfilment model in which customers purchase goods online and collect them in person at a designated physical location such as a store, locker station, or collection point. It combines online shopping convenience with immediate in-store collection, eliminating home delivery costs and failed delivery attempts. Retailers use click and collect to drive footfall whilst reducing last mile delivery costs, and customers benefit from flexible collection times and instant availability. Smart locker networks are increasingly used as click and collect points, enabling fully automated 24/7 collection outside business hours. Columat's smart locker solutions serve as click and collect infrastructure for retailers, logistics operators, and corporate environments. Related concepts include PUDO points and out-of-home delivery.
