Parcel management is the set of processes and systems used to track, control, and optimise the handling of parcels throughout their journey within an organisation or logistics network. It covers receipt, sorting, storage, notification, handover, and return processing. In corporate environments, parcel management solves the challenge of receiving and distributing large volumes of inbound parcels for employees, ensuring secure custody and timely collection without overloading reception staff. Smart locker systems are a central component of modern parcel management, automating the custody chain and providing recipients with flexible, autonomous collection. Columat's platform integrates smart locker hardware with parcel management software to deliver end-to-end visibility for offices, campuses, and logistics hubs. Related concepts include smart lockers and intralogistics.
